ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

RACI Responsibilities Matrix

Stage
2
  • Responsible -> The person who does the work to achieve the task such as administrators and developers.
  • Accountable -> The person who is accountable for the correct and thorough completion of the task, such as managers and directors.
  • Consulted -> The people who provide information for the project, often subject matter experts.
  • Informed -> The people kept informed of progress. These are people that are affected by the outcome of the tasks, such as clients.

Next Up

Service Transition
ITIL Notes by Johnny McNeil