ITIL Fundamentals
What is ITIL?
Five Stages of the ITIL Service Lifecycle
Service Strategy
Service Management
Financial Management
Service Portfolio Management (SPM)
Demand Management
Business Relationship Management
Service Design
Service Level Management (SLM)
Service Catalog Management
Capacity Management
Availability Management
IT Service Continuity Management (ITSCM)
Information Security Management
Supplier Management
Service Transition
Change Management
Change Evaluation
Transition Planning and Support
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Knowledge Management
Service Operations
Access Management
Application Management
Event Management
Incident Management
Service Operations Functions
IT Operations Management
Priority Matrix
Problem Management
Request Fulfillment
Service Desk
Technical Management
RACI Responsibilities Matrix
Service Operations Functions
Stage
4
Service Operation Functions
Stage4
A function is a team or group of people who perform a set of activities.
Service Desk
Technical Management
Application Management
IT Operations Management
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Service Desk
