ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Design

Stage
2

The Service Design lifecycle phase is about the design of services and all supporting elements for introduction into the live environment.

5 Aspects of Service Design

  1. The design of the services (e.g., functional requirements, resources and capabilities)
  2. The design of service management systems and tools through their lifecycle.
  3. The design of the technology architectures and management systems required to provide the services.
  4. The design of the processes and roles.
  5. The design of the measurement methods and metrics of the services.

Processes

  1. Service Level Management (SLM)
  2. Service Catalog Management
  3. Capacity Management
  4. Availability Management
  5. IT Service Continuity Management (ITSCM)
  6. Information Security Management
  7. Supplier Management

Next Up

Service Level Management (SLM)
ITIL Notes by Johnny McNeil