ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Transition Planning and Support

Stage
3
Process
3

Plan and coordinate service transition activities by

  • Working with capacity management to ensure that adequate resources are available
  • Ensuring that all parties use a standard, reusable process framework in order to improve the effectiveness and efficiency of the integrated planning and coordination activities
  • Monitoring and improving the performance of the Service Transition lifecycle phase.

Next Up

Release and Deployment Management
ITIL Notes by Johnny McNeil