ITIL Fundamentals

Supplier Management

Stage
2
Process
7

Supplier Management deals with maintaining good relationship between suppliers and the partners to ensure quality IT services. It ensures alignment of contracts with the needs of the business and that suppliers are meeting their commitments.

  • Implementation and enforcement of the supplier policy
  • Maintenance of an SCD (Supply Chain Design)
  • Supplier and contract categorization, risk assessment, evaluation, and selection
  • Development, negotiation, agreement, review, renewal, and termination of contracts
  • Management of suppliers and supplier performance
  • Maintenance of standard contracts, terms and conditions
  • Management of contractual dispute resolution
  • Management of sub-contracted suppliers

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RACI Responsibilities Matrix