ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Strategy

Stage
1

The purpose of Service Strategy is to provide a strategy for the service lifecycle. The strategy should be in sync with business objectives. The utility and warranty of this component are designed to ensure that the service is fit for purpose and fit for use, respectively.

The Utility and Warranty of this component are designed to ensure that the service is fit for purpose and fit for use

Utility

Fitness for Purpose; refers to functionality offered by a product or service to meet a particular need.

Warranty

Fitness for Use; refers to the assurance that a product or service will meet agreed requirements.

Processes

  1. Service Management
  2. Financial Management
  3. Service Portfolio Management (SPM)
  4. Demand Management
  5. Business Relationship Management

Next Up

Service Strategy Processes
ITIL Notes by Johnny McNeil