ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Change Evaluation

Stage
3
Process
2

Change Evaluation

Stage3 Process7

Assess major changes, like the introduction of new services or a substantial change to an existing service, before those changes are allowed to proceed to the next phase in their lifecycle.

Change Evaluation prior to...

  • Planning -> Evaluation of extensive changes prior to authorization of the planning phase of the change.
  • Realization -> Evaluation of extensive changes prior to authorization of the realization phase of the change.
  • Development -> Evaluation of extensive changes prior to authorization of the deployment phase of the change.

Change Evaluation after Deployment

  • Evaluation of extensive changes after the deployment phase of the change.
ITIL Notes by Johnny McNeil