Service Validation and Testing
Stage
3
Process
5
Working with change evaluation, service, validation and testing will
- Work with transition planning and support to plan the resources required for testing
- Plan, design, schedule, perform, and close tests
- Prepare the test environment
Types of Testing
| Type | Description |
|---|---|
| Utility | Does the service have the required functionality? |
| Warranty | Will the service deliver required levels of availability, capacity, and continuity? |
| Usability | Will the service be usable by all potential users? |
| Contract and Regulation | Will the service conform to applicable regulatory & contract requirements? |
| Operational Readiness | Are the support functions (including the service desk) staffed and trained to support the new or changed service? |