ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Management

Stage
1
Process
1

This is the first process under Service Strategy. Strategy Management ensures that IT services will align the organization.

During this stage, you will assess, define, and execute strategies for your service offerings.

Assess

Evaluate your organizations opportunities and constraints. What will impact your services? Compare your service offerings and audiences to those of your competitors.

Define

Using your assessment as a guide, define the goals you have for your services. Identify and recommend services for different customer segments.

Execute

Now it's time to implement. Plan your strategy for the successful execution of your strategic initiatives.

Next Up

Financial Management
ITIL Notes by Johnny McNeil