ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Operations

Stage
4

This refers to the process of allowing access to authorized users and prevent access by non-authorized users. It works closely with Information Security Management.

Access Management Activites

  • Request Access - Typically comes from the service desk via a service request (in Service Operations) or from a request for change (in Service Transition).
  • Verification - Different levels of access may include different amounts of verification.
  • Providing Rights
  • Monitoring Identity Status
  • Logging and Tracking Access
  • Removing or Restricting Rights

Next Up

Service Operations Functions
ITIL Notes by Johnny McNeil