ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Catalog Management

Stage
2
Process
2

Service catalog management ensures that an accurate and up-to-date service catalog is available to all parties authorized to see it. All parts of IT Service Management, as well as customers and users, use the service catalog.

Accuracy and availability are essential.

2 Views for Service Catalog

  1. Customer facing services which are visible for the business.
  2. Supporting services which are required by the service provider to deliver customer-facing services.

A Service Catalog should include the following elements:

  • Service Description
  • Categorization and Identification Label
  • Costs
  • Supporting Services
  • Related Service Request Types
  • Ownership and Accountability
  • Escalation Points
  • Service Level Agreement (SLA) Data

Next Up

Capacity Management
ITIL Notes by Johnny McNeil