ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Capacity Management

Stage
2
Process
3

Capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner.

It is concerned with speed and efficiency. If IT capacity forecasts are accurate and the amount of IT capacity in place meets business needs ,the capacity management process is a success.

The capacity management process works closely with Service Level Management (SLM) to ensure that the business' requirements for capacity and performance can be met.

3 Sub-Processes of Capacity Management

  1. Business Capacity Management
  2. Service Capacity Management
  3. Component Capacity Management

Next Up

Availability Management
ITIL Notes by Johnny McNeil