ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Service Transition

Stage
3

Transition refers to movement, passage, or change from one position, state, stage, subject, concept, etc... to another.

No change is without risk. In fact, change can create extra risk. When transitioning services, focus on communication planning for awareness and compliance. One of the biggest challenges in service transition is changing people's behavior to accommodate a new or different service. People have a psychological need to feel safe and comfortable with changes to them and around them.

The 7 Processes of Service Transition

  1. Change Management
  2. Service Asset and Configuration Management (SACM)
  3. Knowledge Management
  4. Transition Planning and Support
  5. Release and Deployment Management
  6. Service Validation and Testing
  7. Change Evaluation

Next Up

Change Management
ITIL Notes by Johnny McNeil