ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

Demand Management

Stage
1
Process
4

This process helps a business:

  • Understand current customer usage of IT services
  • Anticipate future customer demands for IT services
  • Influence customer service consumption to mitigate risks and expenses

This involves understanding the Patterns of Business Activity (PBAs) and associate them with User Profiles (UPs).

Next Up

Business Relationship Management
ITIL Notes by Johnny McNeil