ITIL Fundamentals
What is ITIL?Five Stages of the ITIL Service Lifecycle
Service Strategy
Service ManagementFinancial ManagementService Portfolio Management (SPM)Demand ManagementBusiness Relationship Management
Service Design
Service Level Management (SLM)Service Catalog ManagementCapacity ManagementAvailability ManagementIT Service Continuity Management (ITSCM)Information Security ManagementSupplier Management
Service Transition
Change ManagementChange EvaluationTransition Planning and SupportRelease and Deployment ManagementService Validation and TestingService Asset and Configuration ManagementKnowledge Management
Service Operations
Access ManagementApplication ManagementEvent ManagementIncident ManagementService Operations FunctionsIT Operations ManagementPriority MatrixProblem ManagementRequest FulfillmentService DeskTechnical Management
RACI Responsibilities Matrix

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a framework consisting of best practices and processes that can be adopted in order to provide IT service management (ITSM)

Why do we use ITIL?

  • Deliver maximum value to customers
  • Optimize resources and capabilities
  • Offer services that are useful and reliable
  • Plan processes with specific goals in mind
  • Define roles clearly for each task

Next Up

Five Stages of the ITIL Service Lifecycle

See Also

RACI Responsibilities Matrix
ITIL Notes by Johnny McNeil